Return & Exchange Policy

🛍️ Return & Exchange Policy

🔹 1. Time Frame

Products can be returned or exchanged within 7 days of purchase/delivery.

🔹 2. Product Condition

•)Item must be in good condition, unused, and with original packaging/tags.

•)Damaged or heavily used items will not be accepted.

🔹 3. Eligible Reasons

•)Size issue

•)Manufacturing defect

•)Wrong item delivered

•)Customer didn’t like the product (Change of Mind)

🔹 4. Return Method

•)In-store customers: Can directly visit the outlet for return/exchange and receive cash refund or transfer on the spot.

•)Same-city customers (via rider): Rider will pick up the parcel and refund will be given in cash at the time of pickup.

•)Out-of-city customers: Must send the parcel back first. Once received and verified, the full amount will be refunded within 7 working days via bank transfer / online transfer.

🔹 5. Refund Policy

•)Cash refund available at outlet or through rider.

•)Online transfer / bank transfer available for out-of-city customers.

🔹 6. Proof of Purchase

•)Original invoice / order number must be provided for all returns or exchanges.

🔹 7. Outlet Rights

•)Outlet reserves the right to refuse return if product is returned in damaged or used condition.