Shipping policy
Shipping Policy:
At **POONA'S COLLECTION**, we aim to deliver your orders as quickly and efficiently as possible. Please review our shipping terms below:
### Processing Time
All orders are processed within **1-3 business days**. Orders are not processed, shipped, or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email or WhatsApp.
### Domestic Shipping
We offer shipping across Pakistan. Delivery times typically range from **4 to 5 business days**, depending on your location.
### International Shipping
We offer international shipping to most countries, **except Israel**. Shipping charges and delivery times will vary based on your location and will be calculated at checkout.
### Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Rates may vary depending on the size and weight of your order and your location.
### Payment Options
- **Cash on Delivery (COD)** is available for customers within **Karachi**.
- For customers **outside of Karachi or outside Pakistan**, payment must be made **in advance**.
### Order Tracking
Once your order has been dispatched, we will provide you with a tracking number via email or WhatsApp so you can follow your package’s journey.
### Shipping Delays
Occasionally, delivery delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. If there is a significant delay in your shipment, we will notify you promptly.
### Shipping Address Accuracy
Please ensure that all shipping details are accurate when placing your order. POONA'S COLLECTION will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
### Lost or Damaged Items
In the unfortunate event that your item is lost or damaged during shipping, please contact us at **poonascollection@gmail.com** or WhatsApp us at **0315-8875401**. We will work with the shipping carrier to resolve the issue.